Policy

1. Terms of Use and User Responsibilities

Website Functions: This website serves as a platform for product display and customer support.
User Responsibilities: Users must utilize the website content in a lawful and reasonable manner, refraining from infringing on intellectual property rights or using the content for commercial purposes without proper authorization.

2. Privacy Policy and Third-Party Information Sharing

Data Collection and Protection:
We collect and safeguard user-provided information, such as names, email addresses, and company details, submitted through forms on our website.
Confidentiality Commitment:
We are committed to maintaining strict confidentiality regarding customer information and product details as per client requirements. Upon signing a purchase contract with WEIERT Ceramics Technology Co., Ltd., the buyer’s information may be shared—on a limited and necessary basis—for purposes such as logistics, payment processing, customs clearance, or tax compliance, in strict accordance with applicable privacy laws.
Limited Information Sharing:
Shared information will be strictly confined to fulfilling contractual obligations or complying with legal regulations, ensuring adherence to privacy protection standards.

3. Purpose of Data Use

The data we collect is used to enhance our services and optimize user experience. Specific purposes include:

• Responding to customer inquiries.
• Processing orders and providing quotations.
• Improving services and website functionality.
• Conducting traffic and behavioral analysis.
• Enhancing user experience.
• Sending promotional information.

Third-Party Tools and Cookies:
We use Cookies and third-party tools like Google Analytics to analyze and improve website performance. This includes:

• Traffic Analysis: Tracking visitor numbers, geographic locations, and traffic sources (e.g., search engines, social media, or direct visits).
• User Behavior: Monitoring activities such as page visits, time spent, and clicks.
• Audience Insights: Identifying IP addresses, device types (mobile/PC), languages, countries/regions, and user interests.
• Marketing Effectiveness: Evaluating the performance of advertising campaigns, including Google Ads and other channels.
• Real-Time Monitoring: Observing live visitor activity on the website.

Users can manage or disable Cookies through their browser settings.

4. Privacy Protection and Data Security

Our website complies with GDPR, CCPA, and PIPL regulations, ensuring users’ privacy rights, including the rights to access, delete (for registered users), and protect data during cross-border transfers.
Data Security Measures:
We employ HTTPS/SSL encryption and access control measures to ensure data security.
Data Storage Location:
User data is stored on servers located in Europe, adhering to international privacy regulations.

5. Return and Refund Policy

Scope of Application:
This policy applies in cases where delivered products do not meet the agreed-upon material specifications or tolerances, as verified by a professional inspection report.
Cost Responsibility:
If the delivered product’s material or tolerance deviates from the contractual agreement, WEIERT will bear the additional costs associated with returns or refunds.
Process:
Customers should first communicate with our sales representatives to submit a return or refund request. Upon review and confirmation by WEIERT, we will promptly process the request. We are committed to protecting customer interests with transparency and goodwill.
Exclusions:
Return or refund requests will not be accepted under the following conditions:

• Damage caused by external forces or improper use.
• Breach of contract by the buyer.

6. Shipping Policy

Methods:
Shipping options include express delivery, air freight, and sea freight.
Delivery Time:
4–50 days.
Regions:
We offer international shipping, except to regions under sanctions by the U.S. government or international organizations.
Shipping Fees:
Calculated based on weight, volume, and distance.

7. Disclaimer

Technical Data:
The material performance data provided on this website reflects typical characteristics and is for reference only. Actual performance may vary due to differences in application environments and manufacturing processes. While we strive to ensure the accuracy and reliability of the data, we are not responsible for the final design decisions or outcomes of users’ products.

8. Contact Information

Company Address:
3 Luojian South Road, Luojian Industrial Zone, Dingshu Town, Yixing City, Jiangsu Province, China
Sales Department Email: sales@weiert-ceramics.com
Sales Department Phone: +86-19952783126 (also available on WhatsApp)
Compliance and Ethics Reporting Email: report@weiert-ceramics.com